退款与退货政策
最后更新日期：[2025年8月19日]
感谢您选择 Woooart。我们非常重视您的信任，并承诺为您提供清晰透明的购物政策。
请您在购买前仔细阅读以下内容。
总体政策
由于本网站所售产品和服务的特殊性，所有销售均为最终销售。
艺术品及课程一经售出，恕不退货、不换货、不退款。
中式家居艺术摆件声明
本站所售中式家居艺术摆件，部分为原创设计、限量制作或具有独特风格的现代工艺作品，因此：
- 中式家居艺术摆件一经售出，概不退货或换货。
- 我们建议您在购买前，仔细查看商品的详细描述、实物图片及尺寸、材质等相关细节，确保符合您的需求。
- 部分中式家居艺术摆件可能附带专属认证证书或工艺说明文件，此类文件具有唯一性，遗失后无法补发，请妥善保管。
课程
我们的课程属于数字化与知识类产品，自购买后您即获得访问权限。
因此：
- 课程一经购买，不可退货或换货。
- 请您在购买前仔细阅读课程介绍及说明。
- 课程的访问时长和使用规则以购买时的说明为准。
例外情况
在以下极少数情况下，我们才会考虑退款或换货：
- 您收到的商品与订单不符（例如发错艺术品或课程）。
- 艺术品在运输过程中出现损坏，并且您在收货后48小时内提供了有效的损坏证明（如照片）。
在这些情况下，我们会根据实际情况决定是否予以退款或补发。如果因为快递物流导致的货品损坏，需要您自行与物流公司协商，我们会提供相应的支持
退款流程（仅适用于例外情况）
若您的情况符合例外条款，请遵循以下步骤：
- 在规定时间内通过 [email protected] 与我们联系。
- 提供您的购买凭证及问题的清晰照片。
- 我们将在审核后通过邮件告知您退款或换货申请的结果。
- 一旦批准，退款将在合理的处理时间内退回至您的原支付方式。
不可退款项目
为避免误解，以下项目一律不予退款：
- 艺中式家具艺术摆件（包括绘画、雕塑、收藏品及相关产品）
- 数字化内容（数字化、线上课程或可下载的内容）
- 礼品卡或代金券
- 其他数字类产品或定制化服务
艺术品运输（如适用）
- 客户需确保提供准确的收货信息。
- 若艺术品在运输中受损，请务必在48小时内联系我们并提交损坏证明。
- 对于高价值艺术品，我们建议使用带保险和可追踪的物流方式。若您选择未投保或无追踪的方式退回，我们不保证能够收到退货。
特价商品
所有特价或折扣商品为最终销售，不接受任何退货或退款。
联系我们
如您对本退款与退货政策有任何疑问，请通过以下方式与我们联系：
📧 [email protected]
📍 江苏省苏州市姑苏区平江万达
Refund and Return Policy
Last Updated: [August 19, 2025]
Thank you for choosing Woooart. We highly value your trust and are committed to providing you with a clear and transparent shopping policy. Please read the following content carefully before making a purchase.
General Policy
Due to the unique nature of the products and services sold on this website, all sales are final. Once artworks and courses are sold, returns, exchanges, or refunds will not be accepted.
Statement on Chinese-Style Home Art Decorations
Some of the Chinese-style home art decorations sold on this website are original designs, limited-edition products, or modern craftworks with unique styles. Therefore:
- Once Chinese-style home art decorations are sold, returns or exchanges will not be accepted.
- We recommend that you carefully check the product’s detailed description, real-life images, and relevant details such as size and material before purchasing to ensure they meet your needs.
- Some Chinese-style home art decorations may come with exclusive certification certificates or craft instruction documents. These documents are unique and cannot be reissued if lost, so please keep them properly.
Courses
Our courses are digital and knowledge-based products, and you will gain access to them immediately after purchase. Therefore:
- Once a course is purchased, returns or exchanges will not be accepted.
- Please carefully read the course introduction and instructions before purchasing.
- The access duration and usage rules of the course shall be subject to the instructions provided at the time of purchase.
Exceptional Cases
Refunds or exchanges will only be considered under the following rare circumstances:
- The product you received does not match your order (e.g., the wrong artwork or course is delivered).
- The artwork is damaged during transportation, and you provide valid proof of damage (such as photos) within 48 hours of receipt.
In such cases, we will decide whether to issue a refund or send a replacement based on the actual situation. If the product is damaged due to courier logistics, you will need to negotiate with the logistics company on your own, and we will provide corresponding support.
Refund Process (Applicable Only to Exceptional Cases)
If your situation meets the exceptional terms, please follow these steps:
- Contact us via [email protected] within the specified time.
- Provide your purchase proof and clear photos of the issue.
- We will notify you of the result of your refund or exchange application via email after review.
- Once approved, the refund will be returned to your original payment method within a reasonable processing time.
Non-Refundable Items
To avoid misunderstandings, the following items are non-refundable:
- Statement on Chinese-Style Home Art Decorations (including paintings, sculptures, collectibles, and related products)
- Courses (digital, online courses, or downloadable content)
- Gift cards or vouchers
- Other digital products or customized services
Artwork Shipping (If Applicable)
- Customers must ensure that accurate delivery information is provided.
- If an artwork is damaged during transportation, please contact us and submit proof of damage within 48 hours.
- For high-value artworks, we recommend using insured and trackable logistics services. If you choose an uninsured or untrackable method for return, we cannot guarantee that the returned item will be received.
Sale Items
All sale or discounted items are final sales, and no returns or refunds will be accepted.
Contact Us
If you have any questions about this Refund and Return Policy, please contact us through the following channels:
📍 Pingjiang Wanda, Gusu District, Suzhou City, Jiangsu Province
注意(Notice)
如英文版与中文版存在歧义或不一致之处，以中文版为准。
In case of any discrepancy or inconsistency between the English and Chinese versions, the Chinese version shall prevail.