Your Art, Our Care – FAQ
We usually ship within 1–3 business days after receiving payment. Public holidays or pre-order items may take longer.
We work with DHL, FedEx, UPS, and local delivery partners, depending on your location and delivery time requirements.
Domestic orders usually arrive within 2–7 business days. International orders typically take 7–15 business days, depending on the destination.
Once shipped, we will send you a tracking number via email or in your account. You can use it to check the status on the courier’s website.
Yes, we ship to most countries and regions worldwide. Some remote areas may require additional shipping fees.
If your order hasn’t been shipped yet, please contact customer service to update your address. Once shipped, the address cannot be changed.
If your shipment exceeds the estimated delivery time without updates, please contact us and we will coordinate with the courier to resolve it.
Please take photos and contact our customer service within 48 hours of receipt. We will arrange a return or replacement as soon as possible.
Free shipping is available for certain regions and order amounts. Please refer to the checkout page for details.
Shipping fees are calculated automatically based on weight, size, and destination. You can view the exact cost at checkout.